Refund policy

Return Policy
We want you to feel confident shopping with NordPrep.
If you are not satisfied with your purchase, you may return it within 14 days of receiving your order.
Conditions for Returns
•     The item must be unused and in its original packaging
•     The product must be in the same condition as received
•     Proof of purchase is required
How to Request a Return
Contact us at nordprepeu@gmail.com with your order number and reason for return.
We will provide instructions for the return process.
Refunds
Once your return is received and inspected, we will notify you and process your refund.
Refunds are issued to the original payment method.
Non‑Returnable Items
•     Used or damaged items
•     Items without original packaging
•     Hygiene‑related products (if applicable)